Refund and Returns Policy

1. Nature of Digital Products

All products sold on Dixora are digital and delivered electronically. Once delivered, they cannot be returned physically.

Delivery is considered complete when the product is:

• Displayed on screen
• Delivered via email
• Available in the customer account dashboard

2. Defective License Policy

If a product is defective or not working, it must be reported within 24–48 hours of delivery.

After verification, Dixora may provide:

• Replacement license key
• Technical assistance

No action will be taken without proper verification proof.

3. Refund Eligibility

Due to the nature of digital products:

• All sales are final and non-refundable
• No refunds after successful delivery

Refunds may only be considered if:

• The issue is verified and cannot be resolved
• Replacement is not possible

No refunds will be issued for:

• Change of mind
• Incorrect product selection
• Lack of technical knowledge
• Failure to read product description

4. Compatibility Responsibility

Customers are responsible for verifying system compatibility before purchase.

No refunds or replacements will be provided for:

• Unsupported operating systems
• Hardware limitations
• Region-based restrictions

5. Used or Activated Products

Products that have been used, activated, or redeemed are strictly non-refundable and non-replaceable.

6. Duplicate Orders

If duplicate orders are placed, customers must contact support immediately.

• Cancellation may be allowed only if not delivered
• No cancellation after delivery

7. Subscription / Account-Based Products

For subscription or account-based services:

• Accounts/licenses cannot be changed, transferred, or refunded once delivered
• Customers must provide correct details at purchase

8. Chargebacks & Disputes

Customers must contact Dixora support before initiating any chargeback.

• Unauthorized chargebacks may lead to account suspension
• Delivery records will be used as proof of fulfillment

9. Fraud Prevention

Dixora reserves the right to:

• Reject suspicious refund requests
• Block or suspend accounts
• Take legal action if misuse is detected

10. Support & Resolution

We provide support for eligible products for up to 1 Year (365 Days) from purchase date.

Support includes:

• Installation guidance
• Activation assistance
• Basic troubleshooting

Response time: 24–48 hours.

11. Limitation of Liability

Dixora shall not be liable for issues arising due to:

• Incorrect usage
• System incompatibility
• Third-party service failures

12. Giveaway & Free Products

Products received through giveaways, promotional offers, or free distributions are not eligible for refunds, replacements, technical support, or reactivation assistance.